Refund policy

Returns

We want every piece from Maison Couvert to earn its place at your table. If something is not right, you may return eligible items within 30 days of delivery.

To be eligible, items must be unused, in the same condition you received them, and in their original packaging. Please keep your proof of purchase.

To start a return, email us at support@maisoncouvert.com with your order number and the items you would like to return. We will reply with return instructions and the return address. Items sent back without first contacting us cannot be accepted.

Damaged, defective or incorrect items

Tableware is fragile, so please inspect your order as soon as it arrives. If anything is broken, defective or not what you ordered, email us within 7 days of delivery with your order number and clear photos of the item and its packaging. We will send a replacement or issue a full refund at no cost to you, and you will not need to send the damaged item back.

Items that cannot be returned

Gift cards and items marked as final sale cannot be returned. Items that show signs of use, washing or damage that was not present on arrival are also not eligible.

Exchanges

The fastest way to get a different item is to return the one you have and place a new order once the return is accepted.

Refunds

Once we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund. Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective or incorrect.

If you have any questions about returns or refunds, contact us at support@maisoncouvert.com.